2713 S Garland Ave Garland, TX 75041

MURDOCK & SON AUTOMOTIVE > WHAT WE DO > CUSTOMER PLEDGE

CUSTOMER PLEDGE

This Is To Certify That
Murdock & Son Automotive
By their commitment to Customer Service is officially recognized as a

Service Center

Our Pledge To You...

As a Select Auto Expert, earning your trust is our highest mission.

We are committed to helping our customers with scheduled and preventative maintenance to keep your vehicle in top condition for you and your family.

We pledge to provide you with an experienced and knowledgeable staff, quality brand name parts and the tools & equipment for proper repair and installation. We take pride in servicing your vehicle needs with fast and reliable service at fair prices. No repair will be performed without your informed consent. Repairs are backed by Repair Assurance North American Warranty. Our goal is to assure you that the repair was done properly and is covered when you leave a Select Auto Expert Service Center.

That's service you can trust!

Working Hours
- Monday
  
  7:30AM - 5:30PM
- Tuesday
  
  7:30AM - 5:30PM
- Wednesday
  
  7:30AM - 5:30PM
- Thursday
  
  7:30AM - 5:30PM
- Friday
  
  7:30AM - 5:30PM
- Saturday
  
  Closed
- Sunday
  
  Closed

Testimonials

See what our clients are saying
- Awesome experience.... Rebuilt transmission and replaced the rear bearings in 48 hours for half the prices of all other quote.s
  
  -Brock M.
- I have been going to this auto shop for more than a decade. You can trust them. They will not steer you wrong, and they will never lie to you.
  
  -Marlynn M.
- Great people. Very helpful. Knowledgeable.
  
  -Mike R.
- This family owned business was recommend to me by a friend. I was very pleased with their knowledge and willingness to trouble shoot my car issues. They were honest and prices were good. They will be my GO To for Car Repair Oh....and they had a cat in the office.....can't go wrong there !!!
  
  -Francey B.
- I have taken my car to Murdock and Sons several times and will not take it anywhere else. The last time I was there, I waited with three other older ladies, like me and we all agreed these are the only people we feel we can trust with our older cars. They do a great job at a reasonable price.
  
  -Benita M.
- Very happy with my three visits here. They were honest, had fair pricing and completed the repairs when promised. Came recommended to me by someone I trust in the auto sales business.
  
  -Wade D.
- Dropped my car off to get an oil leak fixed. The repair was done in the timeframe we agreed on and cost a little less than my quote.
  
  -Jim B.
- Honest, honest, honest!!!! Family owned and operated...old school right!!! Murdock & Son... (and Daughter)...excellent communication and attention to detail! We do not take our cars to anyone else! My husband trusts his F250 Diesel to them and he is always plrased!!!
  
  -L. W
- Use this business for 10 yrs and it is the best repair shop ever! I drop my car, they call me and tell whats wrong and how much and how long... Always very fast repair, professional, clean and high quality. They never cheat, they never overcharge, they never sell you anything extra. I recommend this shop to all my friends and co-workers. Thank you very much, Mr. Murdock and team - you make my life easier!
  
  -Nora R.
- I cannot say enough good things about Murdock & Son. I have used them for more than a decade now. On more than one occasion I was certain a costly service was necessary for my car(s) only to have them take a look and inform me that what I had asked them to do wasn't the problem, but rather a much simpler and less costly issue was to blame. Doug told me that if I insisted on the work (about $600 worth at one point) he'd do it, but that I was wasting my money. On another occasion they called me a week or so after they had serviced my car to inform me they had overcharged me and were refunding my credit card for a line item we had discussed and decided not to do, but had been erroneously charged. They caught the mistake (I never would have) and corrected it. Truly a trustworthy auto repair shop that shoots straight. I live in west Plano, but drive to Garland when I need car work. Well worth the drive! I cannot recommend them more highly!
  
  -A.G.U.
- They fixed my car and didn't add on a bunch of extra stuff that it didn't really need. The mechanic explained to me what he did to repair the car. I trust these folks, and will take my vehicles there for all future repairs. Worth every penny
  
  -Jay S.
- Impeccable integrity, very intelligent group. They love to figure out better and less expensive ways to fix the vehicle. I have known and used these guys for gong on 25 years. We have been blessed over and over again. I'll never forget when Chester turned a $1200 fix into a $75 fix. Go ask him (or Doug) how .
  
  -Larry H.
- At the advice of a coworker (back in 1999), I took my car to Murdock & Sons for diagnosis of a problem. After having gotten an estimate from another mechanic which amounted to hundreds of dollars, I was pleasantly surprised when Chester not only made the repair for far less, but took the time to explain to me what the repair actually entailed. I have been a customer every since. The people here are definitely people of integrity...and you can trust the work that they do and the prices that they charge. I have recommended them to many people; and I wouldn't take my car anyplace else to have work done on it.
  
  -Frances J.
- My parents have used Murdocks for decades. Our whole family uses them, and anytime I, or anyone in my family, gets a new car it goes to them to double check that everything the dealership said was true. I wouldn't pick any other place to have my car worked on. I have all faith in the hands of these mechanics. The prices are very well priced and they will explain what is actually going on. They wont force anything on you if you want time to think about your repairs, good example is my motor mounts are wearing down but they aren't quite ready to be replaced yet and they let me know about it so I can start to get the money ready and they gave me a round about time frame that they will need to be replaced. LOVE THESE GUYS!
  
  -Amber T.
- My father and I, as well as my entire family, use Murdock & Son exclusively and we always will because we trust them not to lie to us about any problems with our cars. If you can make the drive out to Garland, it doesn't get much better in terms of great service, affordability, responsiveness, speed, and friendliness. Hopefully they will be servicing the eastern metroplex for decades.
  
  -Johnny B.
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MURDOCK & SON AUTOMOTIVE > WHAT WE DO > CUSTOMER PLEDGE

CUSTOMER PLEDGE

This Is To Certify ThatMurdock & Son AutomotiveBy their commitment to Customer Service is officially recognized as aService Center

Our Pledge To You...

Working Hours

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Testimonials

See what our clients are saying

-Brock M.

-Marlynn M.

-Mike R.

-Francey B.

-Benita M.

-Wade D.

-Jim B.

-L. W

-Nora R.

-A.G.U.

-Jay S.

-Larry H.

-Frances J.

-Amber T.

-Johnny B.

Associations

This Is To Certify That
Murdock & Son Automotive
By their commitment to Customer Service is officially recognized as a

Service Center