Clock icon

Best Auto Repair, Garland

Clock icon

INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 972-278-9835 or make an appointment online!


what our customers say

Awesome experience.... Rebuilt transmission and replaced the rear bearings in 48 hours for half the prices of all other quote.s
B

I have been going to this auto shop for more than a decade. You can trust them. They will not steer you wrong, and they will never lie to you.
M

Great people. Very helpful. Knowledgeable.
M

This family owned business was recommend to me by a friend. I was very pleased with their knowledge and willingness to trouble shoot my car issues. They were honest and prices were good. They will be my GO To for Car Repair Oh....and they had a cat in the office.....can't go wrong there !!!
F

I have taken my car to Murdock and Sons several times and will not take it anywhere else. The last time I was there, I waited with three other older ladies, like me and we all agreed these are the only people we feel we can trust with our older cars. They do a great job at a reasonable price.
B

Very happy with my three visits here. They were honest, had fair pricing and completed the repairs when promised. Came recommended to me by someone I trust in the auto sales business.
W

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • Jasper
  • Wix
  • Moog
  • Monroe
  • Anco
  • Car Care Aware
TAP TO CALL NOW 972-278-9835 X